At FARA ELECTRICAL SDN. BHD. 202501047687 (1649095-M), cancelling an order is straightforward, and the timings below explain why the window sits where it does.
1. Cancellation Timeframe
The window is short because fulfilment is quick. Once an order enters processing it becomes difficult to stop.
Full refund — an order cancelled within 24 hours of purchase is refunded in full.
Processing limit — after 24 hours, cancellation may not be possible if the order has been processed or shipped.
2. Requesting a Cancellation
Two steps handle a request. Speed on the first is what makes the second possible.
Contact — the Customer reaches the customer service team immediately with the Order Number.
Verification — the support team checks the status of that order and confirms eligibility.
3. Refund Processing
Approved cancellations are refunded. The route out is the one the payment came in by.
Method — the refund is issued to the original payment method.
Timeline — allow 7–14 business days for it to be processed and to appear in the account.
On any cancellation question, reach us through any of the channels below.
📧 Email: fara_electrical@outlook.com
📞 Phone: (+60) 1113269183
🏢 Address: 20A JALAN IB 1 TAMAN ISKANDAR BESTARI 32610 BANDAR SERI ISKANDAR PERAK
🌐 Website: https://faraelectrical.xyz/contact-us/